Miah Walley

What you need to know...

Get to know me

Hey there, I'm Miah Walley, and I'm all about making tech work for people. Whether it's sorting out computer glitches or helping folks with their tech questions, I'm your go-to person. Right now, I'm studying Information Science & Technology at UW Milwaukee, and I'm pumped about where it's taking me. I've been around the block in the tech world, from setting up iPads at TEKsystems to giving remote tech support at Pomeroy Technologies, LLC. I'm all about delivering top-notch service, no matter the challenge. Outside of the tech scene, I'm a bit of a DIY guru, always tinkering with gadgets to make them run smoother. I've dabbled in everything from sorting out data transfers to setting up networks – you name it, I've probably tried it. When I'm not glued to a screen, you'll find me out in nature, keeping up with the latest tech buzz, or hanging out with my grandkids. Yup, I'm a grandma, and I wouldn't trade it for the world. Oh, and I've got a couple of dogs and a few cats who keep me company – they're like family too. With a knack for problem-solving and a whole lot of love for my fam, I'm ready to take on whatever comes my way.

Contact

Email: mwalley@uwm.edu

Socials:

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Experience

TEKsystems

Technician - Menomonie, WI – Current

  • Onsite configuration and support of iPad devices in a plant environment.

Pomeroy Technologies, LLC

Technical Support Analyst I. – Remote –

  • Provided technical support remotely to end users over the phone and through email/chat using MECM (SCCM) to diagnose and resolve issues.
  • Assisted end users with software and hardware issues on various devices such as (PCs, Windows and some MacOS, Phones, iPhone and Android, Cisco soft-phones, printers, etc.).
  • Setting up local and network printers for remote users.

State of Michigan (Unemployment Department)

Customer Service Representative – Remote –

  • Handled customer service calls and chats in a fast-paced environment for a government agency assignment.
  • Screened potential claimants for eligibility to file.
  • Assisted claimants with filing claims and checking the status of claims already filed.

Ashley Furniture Industries

IT Service Desk Analyst – Arcadia, WI –

  • Provided technical support remotely to internal users over the phone and through email/chat.
  • Assisted end users with software and hardware issues on various devices such as (PCs, Windows and some MacOS, Cisco soft-phones, printers, etc.).

Group Health Cooperative of Eau Claire

Computer Operator – Altoona, WI –

  • Web development, including HTML, CSS, and JavaScript, using MVC pattern with .Net Razor framework.
  • Wrote automation scripts using Ruby and PowerShell for SFTP transfer of EDI files, web transactions, and file processing.

JAMF

Support intern – Eau Claire, WI –

  • iPad, iPhone, and MacBook Configuration
  • iOS Setup and Management

GSI Commerce / eBay Enterprise

Customer Service Representative – Eau Claire, WI –

  • Provided phone and email customer service for online retailers.

Projects